Terms and Conditions of PalPay Mahfazati

Definitions

• Client: The natural or legal person, a client of PalPay who uses PalPay Mahfazati
• Service: PalPay Mahfazati, including but not limited to:
  • Viewing the account balance for all currencies.
  • Transfer within the same account in different currencies.
  • Add balance
  • Loyalty points management.
  • View the application's information.
  • Get Transactions History
  • Bills Payment
  • Mobile Top-Ups
  • Loans Repayments
  • Schools & Universities fees payment
  • Online Voucher Purchase
  • Pay to Friend
  • Pay to Merchant
  • Cash Out
  • Buy Aswaqi Products
  • Request Visa Card and link it to the Wallet’s balance
  • Change Password
  • Change Transfer Pin
  • Manage Mobile Devices

And any other services that PalPay will add.

These terms of PalPay Mahfazati shall be an important basis for the client’s understanding of his responsibilities and duties as a consequence of using the Service and it exempts PalPay of any uses or steps that the client didn’t perform as required:

• Although PalPay is utilizing all possible security measures to protect against the risks of the open nature of internet networks, PalPay is not responsible for any harm that may be fall the client as a consequence of using the service, and the client shall be solely responsible for all risks resulting from misusing the service, and not complying to the required security measures.
• In return for providing the service to the client, the client bears legal and financial responsibility resulting from his use of this service, provided that PalPay has nothing to do with it.
• PalPay has the right to withhold the service from the customer at any time, provided that PalPay will notify the customer in advance in the event of the service being withheld or canceled.
• The client understands that after finishing the electronic registration in the wallet, he/she will have (60) days to complete his/her registration process at any of PalPay authorized agents, where the account will be suspended after the (60) days if the client failed to complete the registration process.
• The client understands that in case he/she didn’t use the application for one year, the account will be deactivated until he/she submits an official request to PalPay to reactivate the account. While the balance will be held in a separate account specialized for this purpose.
• The client agrees that PalPay may share information about him internally to provide the client with information about new services.
• The client is fully responsible for protecting the user name, passwords and any other information provided by PalPay. The client shall maintain passwords and not to release them and to safeguard them in a secured place and should exercise extreme caution when using the Service in public spaces. The client acknowledges that PalPay shall not assume any responsibility for any harm that may befall him due to a breach of this obligation or as a consequence to the misuse of this service.
• The client fully understands that the user name and passwords verify his identity. Therefore, the client acknowledges that any transactions performed using (his/her user name and passwords) will be considered as performed by the client and PalPay will consider anyone using them as the client him/herself. The client shall be liable for all the transactions performed by his/her identification means.
• The client understands that the transfer is conducted automatically and immediately according to the used software systems in the Service if the transfer was conducted within the client’s account and the amount will be debited from the clients account.
• The client acknowledges that PalPay shall not to perform any fund transfers if the customer does not have sufficient balance in the account at the time the order is to be performed, or if the transfer amount exceeds the daily transfer limit according to PalPay's regulations and Monetary Authority’s instructions.
• The client authorizes PalPay to deduct any commissions or fees that PalPay decide for each fund transfer transaction and paying order whether the transfer was within the same client’s account or to another account.
• The client acknowledges that PalPay may change the commissions at any time, So that the clients are provided with a written or electronic notification of the new fees and commissions thirty (30) days before the implementation of these amendments takes effect.
• The client acknowledges that PalPay shall not be responsible if he/she couldn’t access the online services for any reason and acknowledges that PalPay has exerted the sufficient care to provide the possible safety, security and encryption to protect the provided online services.
• The client acknowledges that all PalPay's records and electronic records are valid and incontrovertible and binding proof.
• Both PalPay and client acknowledge that the email account provided through the Service serves is secure mean for communication between them, therefore exchanging the emails shall be only via this Service only. PalPay shall consider the client to have received every letter sent by PalPay.
• In case the customer suspects that another party is tampering with his/her account through the service, or his/her user name and passwords are discovered by other person, the customer must inform PalPay of this matter as soon as possible, and then deliver a written notice. The client shall be liable for all amounts that may result due to the use of the user name and passwords until the end of date in which PalPay receives a written notice.
• The Service will be temporally locked in case the password is entered incorrectly three times in a row during log in to the Service to perform transfer transactions. The client contact to PalPay to re-activate the Service or follow other procedures as decided by PalPay.
• PalPay may change or edit the terms and conditions of the contract; while the clients are provided with a written or electronic notification of the new fees and commissions thirty (30) days before the implementation of these amendments takes effect. The change shall be considered in force unless PalPay receives a written or electronic objection from the client during a week of date of receipt.
• The client acknowledges that he understands well the risk of transfer service from his account to other accounts, the transfer limits, and that the transfer can be conducted only after entering password. The client acknowledges that any transfer through the service is valid and that the transfer will immediately conducted without referring to him.
• The client acknowledges that he is solely responsible for any transfer to another person's accounts and for any obligations that may become due on him as a result of subscribing to the Service and using it and he is solely responsible for all actions that are performed through the Service and he waives his right to ask PalPay for any amounts that are transferred via the service, and he waives his right to raise any objection to any performed transaction.
• The client acknowledges that the mobile number is the guarantor of the self registration process and is the approved mean to send the password for a single time. It should be known that PalPay does not allow the client to change or update his/her mobile number expect through the company, and does not permit the update of the mobile number through any other mean.
• The client understands that he/she can open an account for his/her minor children, where the minor account will be a subsidiary account of the main account, and will be responsible for adding balance to the minor wallet based on the preset limits, and shall bear all the responsibilities for the transactions and the payments done through this balance.
• The Client undertakes not to misuse the e-Wallet application for the purpose of financing any terrorist activity, money laundering or any violations stipulated by law and instructions issued by the competent authorities.
• The client acknowledges that PalPay shall not assume any liability or responsibility, either direct or indirect, for any obligations, loss, harm or any expenses that the client incurred due to the use of the Service, particularly if the harm related or resulted of one of the following:
  • Errors in execution, modification, cancellation or any error (regardless of its nature) that occurred by the client or his inability to correct the mistakes.
  • Any transfers that performed from his account to other accounts via the Service
  • Delay in executing the transaction due to reasons outside PalPay's control regardless of its sources.
  • Criminal acts such as fraud or deception or acts by professional hackers to hack computers and illegal access and networks breaches , or using the password by hackers, or loss of password or any other methods.
  • Failure or breakdown of the system for any reason
  • Any other matters estimated by PalPay
• Transactions Limits: The total maximum limit for wallet account operations in all currencies is as follows:
  • The maximum ceiling of the electronic wallet account at any time is $4,000 or its equivalent in other currencies.
  • The maximum monthly total of all payments and transfers using the e-wallet account is $4,000 or its equivalent in other currencies.
  • Feeding and transferring the electronic wallet account is $4,000 per month or its equivalent in other currencies.
  • The cash withdrawal from the electronic wallet account is $1,000 per month, or its equivalent in other currencies, at a maximum.
  • Feeding the electronic wallet account opened electronically, with a ceiling of $300, or its equivalent in other currencies, for use in purchases only.
• The client acknowledges that in the event that the wallet balance is mistakenly charged with a certain amount, PalPay has the right to cancel this transaction and recover the amount charged. The client undertakes not to use the amount charged by mistake, and that if the balance is used either by mistake or intentionally, the client undertakes to provide the amount spent within 24 hours from the date of use, so that PalPay can complete the process of recovering the amount charged.
• PalPay is continuously developing the Service and the client is considered compelled by all the processes performed through the plan and to have agreed to the mechanism of working, and will be liable for any errors that may occur. So that the client is notified in advance of any operations carried out through the service in case the company develops any of the new services.
• The client acknowledges that he does not have any intellectual property rights of any programs, forms or documents that PalPay offer through this Service or what PalPay will upgrade, and he will not allow others to:
  • Copy or edit any of these programs or forms offered by PalPay
  • Download or move the online services programs from any other electronic device.
• The Palestinian courts shall have jurisdiction to look into any dispute arising from or related to the interpreting terms and conditions and their application. Both the client and PalPay waives their right to send judicial notices.